Customs, Duties and Taxes

The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. All duties and taxes for international shipments are the responsibility of the customer. GLinkPCB is not responsible for any extra charges once the original package has been shipped. GLinkPCB has no control over these charges, nor can GLinkPCB predict what they may be.

Every country has a tax threshold, which is the amount where a person begins paying taxes on an item. Custom duty may not apply to every international shipment. Below are import tax thresholds for some countries, the info is for reference only.

Customs policies vary widely, you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

• Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
• Countries/regions that require an identification number include: India, Brazil, Turkey, South Korea, Chile, Ecuador, Israel, Peru, Qatar, and South Africa.
• All shipments received into India need consignees KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance. Import clearance cannot start unless KYC documents and Authorization approvals are uploaded in www.dhlindia-kyc.com.

Shipping Information for China Taiwan

China Taiwan Customs may require you to submit additional documentation for the customs clearance, including without limitation: Copy of Identification Card and Power of Attorney. Failure to provide required documentation may result in customs clearance delay or rejection.

According to the recent policy of the Customs Administration, consignees that hold China Taiwan Identity Card will need to perform real-name authentication, and for cases where there is no real-name certification authentication, the customs clearance system may increase the chance of inspection and require further documents in order to clear customs.

Please use the official APP provided by the Customs Department for real-name authentication. If your package needs to submit additional information such as a photocopy of your ID card or customs declaration letter, the APP will notify you immediately and you can provide it directly on the APP.

When you place an order, use any information (including any characters and spaces) of the consignee's name, ID number and mobile phone number, which must be exactly the same as what you filled in on the APP.

For information about customs, import duties, etc., visit: Customs Administration.

Delivery Delay and Loss Guarantee Policy

All of the logistics companies GLink cooperate with are the most reliable suppliers in the field of international transportation like DHL, FedEx, UPS and so on. GLink has established a long-term strategic cooperation with them. Orders from GLinkPCB have the priority to be arranged on flight firstly. Generally 99% orders will be delivered successfully.

What if delivery delay, package damage or loss happen to your orders?

Firstly, please contact logistics company or GLink support service to check the order status and see if the problem can be solved.

Secondly, if delivery delay, package damage or loss indeed happened, please contact our support service. You will get compensation from GLinkPCB according to the Logistics Guarantee Standards.

Note:

1. The delivery time for delay claim is calculated from the date of shipment, production time and the customs clearance time are not included. If package not received within the max expected delivery time specified in Logistics Guarantee Standards, GLink will make compensation to customers according to the regulation.

2. Regarding delays, damages, loss and other related compensation will be returned to customers in the form of coupons which can be used to place orders at GLinkPCB store.

3. If the customer receives the goods after GLink issues the compensation coupons, GLink has the right to revoke the coupons issued.

4. In case of force majeure factors (such as epidemic situation, strike, government policy) and various situations caused by non-logistical reasons, the compensation rules do not apply, and GLinkPCB reserve the final power of interpretation.

5. For damage of package, please make a claim within 7 days after receipt of the goods, otherwise the claim will not be accepted.

6. For loss of package, please make a claim within 60 days after shipping, otherwise the claim will not be accepted.

Logistics Complaint Guidance

What will you do and who will you contact with when there is a logistic issue concerned your orders?

1. Solving the problem by the tracking information we provided and contact with the logistics company, it would be the fastest way.

2, Preparing the necessary information such as customer ID, order tracking number, and then submitting a claim to marketing@glinkpcba.com, if you cannot solve the problem by yourself.