Privacy Policy

I. What personal information we collect

1. Account Registration

When you register an account with GLinkPCB, we need to collect your IP address, username, email address and a password to complete the account registration. GLinkPCB maintains your username, email address and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back upon your return and personalize your experience on our Services.

2. Profile

In order to provide you with better customer service, you can edit your profile and choose to provide us your account type, company name, industry, job title, account email, password, address book and sales tax certificates.

3. Delivery

We need to collect your mobile phone number, consignee name, contact information, postal code, delivery address and bill address, to ensure correct delivery of goods.

4. Live Chat and Order

When you chat online with your account manager or place the order, we will need to collect the texts, images, audios, videos, gerber files and 3D files you upload.

5. Payment and Purchase

If you make any purchases from the Services, we will need to process your payment and purchase information. The exact personal information collected and used will vary depending on the payment method. It will include information such as: User ID and details of your purchase and payment history.

6. Promotions, Competitions, Surveys and Event Information

When you take part in any of our promotions, competitions, surveys or questionnaires about GLinkPCB's services, or you engage with us through social media, you may provide information to us, or we may receive information about you, such as name, contact details (including address, phone or email), details of the emails and other digital communications (including any links in them that you access and whether you have opened the communications), your feedback and contributions to customer surveys and questionnaires, and any information specific to the event.

7. Research, analysis and development activities

We, or authorized third parties, automatically collect certain information from you when you use the Services to conduct research, analysis and development activities (including, but not limited to, data analysis, surveys, product and Services development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience, even if you do not have an account. See below for more details:

• Device information: We will, based on your specific operation during your visit and / or use, receive and record the relevant information of the device you use (including device id, operating system version, IP address, device brand, model, settings, environment, system parameters, device status, and other software and hardware feature information), device identification code (MAC/Android ID/IDFA/IDFV/OPENUDID/GUID/IMSI/Google ad id and Google Service framework id), network status information, WIFI information and device location information.
• Usage Information: when you use the Services, we will automatically collect information about your activity on the Services, for instance how you use them (e.g., date and time you logged in, features you've been using, searches, clicks).

8. Contact Customer Services

You can contact us and give feedback by email, phone, and our social media (like ouer facebook, twitter, instagram, youtube, linkedin) or contacting customer service online. And when you are contacting us, you may provide your name, email address, company name, subject and your request detail so that we can give you a reply quickly and accurately.

III. Legal Basis And How We Use Your Personal Information

We may only use your information when we have justifications (each called a "legal basis") under data protection law. To process your information as described in this Privacy Policy, we rely on the following legal basis which involve contractual necessity, legitimate interests, consent, compliance with applicable laws and regulations.

1. Contractual necessity

• To administer your account and provide our services to you;
• To process your orders and deliver the products and services that you have ordered;
• To understand, diagnose, troubleshoot, and fix issues with the Services;
• To communicate with you in relation to GLinkPCB Services and fulfill your requests via different channels(e.g., by phone, email, chat);
• To detect and prevent fraud, including fraudulent payments and fraudulent use of the Services;

2. Legitimate interests

• To improve the Services and develop new features;
• To conduct research, analysis and development activities;
• To conduct customer surveys;
• To send you advertisements about products, services, offers, promotions, and events we believe may be of interest to you;
• To comply with a legal obligation to which we might be subject to, for example, we will process your device and usage information to comply with the legal obligation of ensuring the appropriate security.

3. Consent

If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, you're consenting to our processing of that information in accordance with this Privacy Policy.

4. Compliance with applicable laws and regulations

• To comply with legal requirements;
• To assist law enforcement.

VI. Your Rights

Privacy laws applicable in your country may give you the following rights:

• Right to be informed: what personal information an organization is processing and why (we provide this information to you in this Privacy Policy).
• Right of access: you can request a copy of your data.
• Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
• Right to erasure: you have the right to have your data deleted in certain circumstances.
• Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
• Right to data portability: you can request a copy of certain data in a machine-readable form that can be transferred to another provider.
• Right to object: in certain circumstances (including where data is processed on the basis of legitimate interests or for the purposes of marketing) you may object to that processing.
• Rights related to automated decision-making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

VII. Protection of Personal Information

GLinkPCB takes the security of your personal information very seriously. We protect all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy. We ensure that users' information is only used for providing service for users.

We promise to take the following responsibilities for protecting users' information:

• We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) encryption technology.
• We use third-party payment processors that are fully PCI-DSS compliant to ensure that your payment data is handled securely.
• We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal information. We restrict access to your non-public personal information to those employees and third parties who need such information to provide products or Services.

VIII. Your Choices & Controls

You have the right to access, correct and transfer your data, limit its processing, object to its processing, or withdraw your consent at any time without affecting the lawfulness of processing that was already performed on the basis of consent prior to its withdrawal (if the processing is consent-based).

Moreover, should you decide that our processing breaches the provisions of GDPR, you have the right to submit a complaint to a data protection authority.

To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal data we maintain.

IX. Third Party Tracking and Online Advertising

We use Google Analytics to recognize you and link the devices you use when you visit glinkpcba.com, log in to your account on our service, or otherwise engage with us. Google Analytics allows us to better understand how our users interact with our services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site "How Google uses data when you use our partners' sites or apps" located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics' currently available opt-outs, including the Google Analytics Browser Add-On here https://tools.google.com/dlpage/gaoptout/.

We may also utilize certain forms of display advertising and other advanced features, such as Google AdSense, Tiktok, Facebook and Bing. These features enable us to use first-party cookies and third-party cookies(such as the Google AdSense advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our services. You may control your advertising preferences or opt-out of certain advertising products by visiting the ads preferences manager, such as https://google.com/ads/preferences, or by visiting NAI's online resources at http://www.networkadvertising.org/choices.

X. Children's Privacy

Our products, websites and services are primarily aimed at adults. You may only use the Services if you are old enough to consent (by yourself and not by a parent or guardian) to share your data under applicable law. For example, you must be 13 years or older under United States law, or 16 years or older under European Union law. Otherwise, you must get permission from a parent or legal guardian to create an account on GLinkPCB and use the Services, and that parent or legal guardian must agree to the terms of this Agreement. If you do not know whether you are eligible, or do not understand this section, please do not create an account until you have asked your parent or legal guardian for help.

If you are under 16 or otherwise regarded as a child in your jurisdiction, do not provide any personal information without your parent's or guardian's permission.

If the guardian needs to access or delete the personal data of the child at any time, please contact us according to Chapter 8 "Contact Us".

XI. Retention

You may also cancel your GLinkPCB account at any time by yourself via: GLinkPCB website - Account Settings - Advanced Setting - Delete Account, or you can send an email to marketing@glinkpcba.com to get more instructions. When you submit account deletion, we take reasonable efforts to respond to your request. Once we have verified your user identity, we will delete your personal information from our systems timely. We will also delete personal information that relates to the in-app messaging function. Please note that messages sent to other users of our service are stored on their devices and cannot be deleted by us.

We keep your personal information only as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected. That is, we will destroy or anonymize your personal data when we have reasonably determined that:

• The purpose for which that personal data was collected is no longer being served by the retention of such personal data;
• Retention is no longer necessary for any legal or business purposes;
• No other legitimate interests warrant further retention of such personal data.

In each case, there are also occasions where we may need to keep your data for longer in accordance with this Privacy Policy, our legal obligations or where it is necessary for legal claims. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

After you have terminated your use of GLinkPCB, we store your information in an aggregated and anonymised format.

XII. Changes to this Policy

We update this Policy in our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

XIII. Contact Us

If you have questions or concerns about this Policy or practices of personal information protection, please contact us via:

• Our Data Protection Officer Email: marketing@glinkpcba.com
• Mailing address: 805, Building A, Guangming Center, No. 2 Chuangming Road, Yongning Street, Zengcheng District, Guangzhou

We will review your requests as soon as possible and respond to you after verifying your user identity. If your request involves any complicated or significant issue, we may ask you for more information.